Some of the questions we get asked:

  1. How can you afford to sell cartridges at such low prices?

    We rely heavily on customer word of mouth, and therefore, customer satisfaction. Most competitors spend significant amount of money on marketing, making it up on their high margins. Although we do invest in marketing, we invest a lot more in the quality of our products and service, to ensure that you, our customer, does most of our marketing for us and remains a loyal, repeat customer for life.

  2. Why don't you offer cartridges for my printer?

    We launched 499inks in 2012, with a wide variety of ink cartridges all for just $4.99 each. After rigorous product development and in response to our customer's requests, we have since expanded our offering to include over 2000 new products, including over 500 ink cartridges for $4.99 each, over 100 toner cartridges for $24.99 (or less), and hundreds more at rock bottom prices. If you search our site for your printer model or cartridge model and don't see the cartridge you need, give us a call. Your product may be in our development or quality-validated pipeline, and we may therefore be able to make it available for you even if it is not yet listed on our website. We are adding new products constantly.

  3. What happens if my cartridge doesn't work?

    We don't release a product unless it has been rigorously tested (usually for months) to meet or exceed our standards of original-like quality. We have a very high customer satisfaction rate, and thousands of social followers who chat and post about our products all the time. Our company depends on customer satisfaction and repeat orders, and we guarantee that you will be satisfied with our product quality (you have a 1 year quality satisfaction guarantee). If you ever have a problem (and problems can occur, usually with a frequency of around 1-2%), we stand behind our products and are here to support you with a refund or exchange. We can be reached by phone or email, M-F from 8am to 5pm PST.

For technical support, please send us an email using the form below.

To place an order by phone please call toll free: 855-499-INKS or 626-371-7788

For all other enquiries (returns, general questions) please submit your enquiry by clicking on the email button below


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